Progress Review / Mobility Check-in

Cancellation Policy

Safe Stride Physiotherapy Booking Policy 1. Appointment Booking - Appointments can be booked online, by phone, or via email. - Bookings are confirmed once you receive a confirmation message. - Please ensure your contact details are accurate so we can reach you if needed. 2. Travel & Service Area - Mobile physiotherapy appointments are available within Doncaster and surrounding villages. - Travel fees may apply for locations outside the standard radius. These will be confirmed before your appointment. 3. Payment Terms - Payment is due at the time of the appointment, unless agreed otherwise. - Accepted payment methods: card, bank transfer, or cash. - Invoices for ongoing treatment plans must be settled within 7 days. 4. Cancellation & Rescheduling - Please provide **at least 24 hours’ notice if you need to cancel or reschedule. - Cancellations with less than 24 hours’ notice may incur a 50% cancellation fee. - Missed appointments without notice will be charged at full price. 5. Client Responsibilities - Ensure there is adequate space for assessment and treatment. - Please inform the physiotherapist of any changes in your health or medication before the session. - If you are feeling unwell (fever, contagious illness, etc.), please reschedule your appointment. 6. Therapist Safety & Environment - The therapist must be able to work in a safe, clean environment. - If the therapist feels unsafe or the environment is unsuitable, the appointment may be terminated and charged accordingly. 7. Medical Consent & Suitability - By booking, you confirm that you understand the nature of physiotherapy treatment and consent to assessment and intervention. - If physiotherapy is not appropriate, you may be advised to seek medical attention instead. 8. Privacy & Confidentiality - All personal and medical information is kept strictly confidential. - Records are stored securely in accordance with GDPR requirements. 9. Late Arrivals (Home Visit Policy) - Please ensure you are ready for your appointment at the scheduled time, as sessions take place in your home. - If you are not available when the therapist arrives, the session time may be reduced 10. Weather and Access -In cases of severe weather or access issues, appointments may need to be rescheduled -You will be contacted as early as possible if changes are required